FAQs
We offer a 30-day return policy for all unused items in their original packaging.
For damaged items, returns are free. Please contact us for a free returns label.
Your watch is protected by our manufacturer's guarantee if it does not work. The warranty does not cover batteries, glass, plating, straps, or accidental damage caused by lack of care, including water penetration.
Standard shipping takes 2-5 business days. Express shipping is available for next-day delivery.
International shipping to most countries is offered. Shipping times and costs for these can vary according to location.
All of our watches are fitted with white crown stoppers to protect battery life. Please make sure you remove the crown stopper and press in the crown to start the watch functioning.
If you pay by card online, payment is taken at the time the order is placed. If something is out of stock, we will refund the amount to your card.
If you are experiencing problems logging in or placing an order, please phone or email us at 01778 343000 and [email protected]
